SMALL BUSINESS SUPPORT
Essentials
A reliable starting point
$149/ month
2 hours of assistance each month
- 2 hours of scheduled technology assistance
- Microsoft 365 and business IT guidance
- Help prioritizing technology decisions
MOST POPULAR · BEST VALUE
Growth
The right balance for growing teams
$299/ month
5 hours of assistance each month
- 5 hours of scheduled technology assistance
- Microsoft 365 and workflow guidance
- Website and device assistance within included hours
- Priority scheduling and quarterly planning review
SMALL BUSINESS SUPPORT
Complete
More time for hands-on assistance
$549/ month
9 hours of assistance each month
- 9 hours of scheduled technology assistance
- Microsoft 365, device and website assistance
- Workflow improvements within included hours
- Monthly technology planning review
All packages cover scheduled assistance during business hours. Work beyond the included monthly hours is billed separately at $95/hour or quoted as a fixed-price project, with your approval before any additional work begins. Hardware, software licenses, new website builds and major implementations are separately quoted. Monthly hours do not roll over.
These are consulting and scheduled support packages, not 24/7 managed IT, monitoring or an unlimited help desk.
07 / PROJECT INVESTMENT
Support that grows
with your business.
Each plan includes a set number of monthly assistance hours for consulting, Microsoft 365, device and website needs. Choose the level of support that fits your business.
NORTHLINK / ESTIMATE FRAMEWORKNeed help outside a monthly plan?
We also offer one-time IT consulting, website projects, Microsoft 365 automation and device setup. Tell us what you need and we’ll outline a clear scope.
01 Discovery & requirements02 Technical scope & deliverables03 Personalized pricing proposal
What can we price?
IT consulting & technology planningTechnology advice, practical assessment, priorities
Websites & online presenceDesign, development, launch
Workflow improvements & automationReduce repetitive work and connect systems
Device setup & ongoing assistanceNew devices, user setup, routine technology assistance
PERSONALIZED PRICING REQUESTDIRECT TO NORTHLINK
Tell us what's on your mind.
Choose a monthly package or describe a one-time need. The owner will follow up personally to discuss fit, availability and next steps.
08 / GOOD QUESTIONS
Frequently asked
questions.
Every engagement is different. These answers explain how we approach new projects.
Do I need to know exactly what I want built?+
Not at all. We can begin with the problem you're trying to solve, explore options, and define the right scope together.
Can you work with our existing tools and systems?+
Often, yes. We'll review your current tools, available integrations, access requirements, and technical constraints before proposing a solution.
Does website work include mobile-friendly layouts?+
Yes. Our website builds are responsive so customers can browse comfortably on phones, tablets and computers.
What happens after launch?+
Ongoing maintenance, feature improvements, and support can be included in a separate agreement based on your needs.
How do you determine pricing and timelines?+
We assess objectives, scope, integrations, complexity, and delivery priorities, then provide a written proposal before work begins.
Is consulting useful if I have no idea where to begin?+
Yes. You can simply tell us what you are trying to accomplish or what is not working. We can help identify what deserves attention first.
Will you recommend new software even if we do not need it?+
No. We start by reviewing what you already use. The right answer may be a small adjustment, better use of an existing tool, or a clear plan for later.
What if I need more than my included hours?+
We will discuss the additional work and your options first. With your approval, extra assistance is billed at our standard $95 hourly rate or scoped as a separate fixed-price project.
Do unused monthly hours carry over?+
Monthly hours are available during the current billing month and do not roll over. We can recommend a different package if your needs change.
YOUR NEXT STEP / NORTHLINK
Not sure where to start? That's what we're here for.
Tell us what is slowing your business down. We will help you understand your options before you invest.